What ages do you cater to?
Our soft play experiences are thoughtfully designed for children ages 0-5.
Our larger bounce houses & ball pits are excellent for bigger kids & adult play as well.
What areas do you provide services to?
We provide engaging playtime experiences to the Las Vegas and Henderson Nevada area.
What are your cleaning procedures?
We take great pride in providing a safe, pure, and disinfected play area for your child. EVERY piece of equipment is meticulously wiped and disinfected after each rental. Every single ball, toy, flooring, surface area, etc. is cleansed with CleanSmart products. CleanSmart kills 99.9% of viruses and germs and contains no harmful chemicals.
Do you allow shorter or longer hours of rental?
Our package prices remain the same even if the play area is not needed for the entire 4 hour period.
Additional hours may be booked at the rate of $50 per hour.
Are you insured?
Yes, SoftPlayLV is a fully licensed and insured business.
Our soft play experiences are thoughtfully designed for children ages 0-5.
Our larger bounce houses & ball pits are excellent for bigger kids & adult play as well.
What areas do you provide services to?
We provide engaging playtime experiences to the Las Vegas and Henderson Nevada area.
What are your cleaning procedures?
We take great pride in providing a safe, pure, and disinfected play area for your child. EVERY piece of equipment is meticulously wiped and disinfected after each rental. Every single ball, toy, flooring, surface area, etc. is cleansed with CleanSmart products. CleanSmart kills 99.9% of viruses and germs and contains no harmful chemicals.
Do you allow shorter or longer hours of rental?
Our package prices remain the same even if the play area is not needed for the entire 4 hour period.
Additional hours may be booked at the rate of $50 per hour.
Are you insured?
Yes, SoftPlayLV is a fully licensed and insured business.
Payment Information
What forms of payment do you accept?
When is my full balance due?
Making a payment is the last thing we'd like you to worry about on the day of your event. Half of the package price is due upon approval of your reservation. The remaining half plus a refundable $150 incidentals deposit must be paid in full 1 week prior to your function. Don't worry if your plans happen to change though! We absolutely understand and will work with you by either providing a full refund or rescheduling.
Do you require a security deposit?
We hold a refundable $150 security deposit for incidentals. Your deposit will be refunded 48 hours after your event so long as there is no missing, damaged, or broken equipment.
- We currently accept Venmo, Zelle, and PayPal. We are in the process of expanding our payment options.
- We also accept cash. No other forms of payment are accepted.
When is my full balance due?
Making a payment is the last thing we'd like you to worry about on the day of your event. Half of the package price is due upon approval of your reservation. The remaining half plus a refundable $150 incidentals deposit must be paid in full 1 week prior to your function. Don't worry if your plans happen to change though! We absolutely understand and will work with you by either providing a full refund or rescheduling.
Do you require a security deposit?
We hold a refundable $150 security deposit for incidentals. Your deposit will be refunded 48 hours after your event so long as there is no missing, damaged, or broken equipment.
Cancellation Details
Do you allow cancellations?
We absolutely understand your plans can change. We ask that you cancel at least 21 days (3 weeks) prior to your event date in order to receive a full refund. Cancellations under 21 days (3 weeks) will be resolved on a case-by-case basis.
What if the weather does not cooperate?
The last thing we want is to add any additional stress to your day! We will provide a full refund should the weather not permit us to set up. We highly encourage having an indoor area available as a contingency. No refunds can be given once the play area has been set up.
We absolutely understand your plans can change. We ask that you cancel at least 21 days (3 weeks) prior to your event date in order to receive a full refund. Cancellations under 21 days (3 weeks) will be resolved on a case-by-case basis.
What if the weather does not cooperate?
The last thing we want is to add any additional stress to your day! We will provide a full refund should the weather not permit us to set up. We highly encourage having an indoor area available as a contingency. No refunds can be given once the play area has been set up.
Setup Process
Are there rules for the play area?
Please view our Play Area Rules here.
How much time do you require to set up?
Please allow us full access to the setup area at least 1 hour prior to the start of your event.
What are your requirements for the setup area?
Do you offer any play area supervision?
Our packages do not include a supervising adult. Please do not allow children to play unattended.
Please view our Play Area Rules here.
How much time do you require to set up?
Please allow us full access to the setup area at least 1 hour prior to the start of your event.
What are your requirements for the setup area?
- INDOOR VENUE
- A flat, clean, and dry area
- Access to a working power outlet (if your package includes a bounce house)
- OUTDOOR VENUE
- A flat, clean, and dry area.
- A shaded area must be provided during the summer months to prevent overheating of equipment and for the safety of children at play
- An indoor backup plan is highly recommended should the weather be unfavorable
- Access to a working power outlet (if your package includes a bounce house)
Do you offer any play area supervision?
Our packages do not include a supervising adult. Please do not allow children to play unattended.
We aim for pure honesty & transparency in our pricing. Our prices are inclusive of all delivery, assembly, disassembly, and pick up fees. Never hesitate to Contact Us if you have any questions regarding our services.
We're thrilled to create a stylish, pure, & wondrous soft play area for your bouncy little one! Book us for your next party, play date, or any event that deserves an extra spark of joy!
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